COMPANY POLICIES:
Stock Orders:
No minimum required.
$3 handling fee for less than 12 pieces per order.
Returns:
Returns accepted with prior authorization and on a prepaid basis. 20% restocking fee on all items. Credit is applied to the account only. Authorization must occur within 10 business days of order. No returns on customs or private label except for quality related issues. All refused C.O.D. shipments will be subject to a $25.00 handling fee, freight, and a 20% restocking fee. Altered products are non-returnable, which include, but are not limited to: screen printed, embroidered, or laundered goods.
Credit Terms:
Net 30 Days with approved credit,
C.O.D.– Company Check, Visa, MasterCard, American Express, Discover.
Special pricing discounts will not apply on 1-11 pieces per style, per size, per color. Pricing subject to change without notice.
Embellishment:
Any orders shipping for embroidery, screen printing, or embellishment purposes must be fully inspected for accuracy. Professional Aprons does not accept returns for altered garments, even in the case of shipping errors.
Manufacturing:
Professional Aprons reserves certain rights pertaining to manufacturing, which include, but are not limited to, fabric, size, color, and sewing variances.
Private Label Manufacturing & Custom Orders:
*Order quantity should be placed using increments of 40 pieces per style, per color, per size.
All other variations must be approved by the Professional Aprons Sales Department.
*Private labels provided by customer. Add $.10 per garment.
*Professional Aprons only accepts a fixed amount of custom work.
*50% deposit before cutting.
*Custom orders subject to a 10% overage/shortage.
*Custom fabric programs require all fabric to be used. Overage/shortage may be higher on these orders. Turnaround times will also vary. Please contact a Professional Aprons sales representative for complete information.
*Professional Aprons does not guarantee the quality of custom ordered fabrics. Custom fabrics may experience bleeding, crocking, fading, shrinking, and other various problems. Professional Aprons recommends ordering custom garments using Professional Aprons stock twill fabrics to avoid these issues.
*Standard turnaround time is 7-10 working days for stock twill programs. Custom fabric programs may require additional time. No guarantee is made for production time. Turnaround time begins once the custom spec sheet is signed and payment is confirmed.
Shipping:
F.O.B Jasper, GA. Orders shipped via UPS or FedEx.
$3.00 handling fee per box for all other couriers.
LTL services available upon request.
Distributors may request freight collect billing for UPS and FedEx shipments.
These services are not guaranteed.
Shipping Errors:
Professional Aprons has a very high success rate of on time, correct shipments. If an order is shipped incorrectly, Professional Aprons will reship the order with the correct garments via the same ship method as the original order. The distributor will only be responsible for freight for one shipment.
Exception:
If an order is placed via phone, Professional Aprons will not be responsible to pay for the freight on the returned merchandise and the distributor may be required to pay for the original freight as well.
Faxed and emailed orders are guaranteed for accuracy and Professional Aprons will assume full responsibility for the original freight amount and issuing a call tag for the return.
Drop Shipments:
Professional Aprons provides drop shipment services for uniform distributors. Drop shipment packages will be shipped using Professional Aprons packaging and will contain a generic packing slip. All drop shipments will show the distributor as the shipper unless otherwise requested.
Distributors may request 3rd party billing for UPS and FedEx shipments.
